Privacy policy
Principles of Customer Data Processing by UAB “Katino Namai” (Privacy Policy)
These customer data processing principles are established in accordance with the Personal Data Protection Laws and regulate the conditions under which UAB “Katino Namai” (hereinafter – “Katino Namai”) processes data from its online store (website: www.katinonamai.lt) and its customers (hereinafter – “Clients”) (hereinafter – “Terms”).
Katino Namai processes a Client’s data if the Client has registered and is purchasing products through the Katino Namai online store.
Katino Namai also processes a Client’s personal data if the Client expresses a desire to become a Katino Namai customer.
- Terms for the Client
These Terms have been created because we are committed to protecting our clients’ privacy. They provide an overview of our practices regarding the processing of client data, including:
(a) what data we collect and for what purpose;
(b) how Katino Namai processes this information (use, disclosure, etc.); and
(c) your rights related to the collection and use of your data.
We hope that when visiting the Katino Namai online store, you will read these Terms and agree to them. Clients can access these Terms on the Katino Namai website at www.katinonamai.lt.
Katino Namai reserves the right to unilaterally modify these Terms at any time. Clients will be informed of any changes via the website or by other means (e.g., newsletters). Changes take effect once published on the website unless a different date is specified in the update.
By purchasing through the UAB Katino Namai online store, you agree to the Katino Namai Privacy Policy. If, for any reason, you do not agree with these Terms, you may choose not to use the website or contact us using the contact details provided in another section.
External Links:
The Katino Namai website may include links to websites managed by third parties. If you click on any of these links, you will be redirected to the website of that company or to its main page. Even if there is a connection between the two websites, Katino Namai does not control third-party websites, each of which has its own data collection, processing, and privacy policies. Before sharing any personal information on these websites, you should review the privacy policy of the respective site.
Definitions
UAB “Katino Namai” – the company operating the online store at www.katinonamai.lt
Personal Data – any information relating to a natural person, i.e., the Client.
Client Data – any information that Katino Namai obtains about a Client while they visit the Katino Namai online store.
Client – a natural or legal person who purchases or has purchased products sold in the Katino Namai online store.
Processing of Client Data – any action performed with Client data, including use, collection, storage, modification, reading, transfer, granting access, deletion, destruction, and other related activities.
- Processed Data
Katino Namai collects and processes only the following data related to purchases of Katino Namai products, services provided, and client relationships:
When a Client registers as a regular customer, Katino Namai collects the Client’s contact information: first name, last name, delivery address, phone number, and email address.
When purchasing through the online store, Katino Namai also collects the IP address and cookie information: as with many other websites, Katino Namai stores your IP address and uses standard technology called cookies. Cookies are small data files stored on your computer when you visit websites. Cookies help the Katino Namai server automatically identify you in your web browser.
You can block cookies in your browser if you wish, but this may cause issues while using the website. Katino Namai does not link IP addresses with personal data, which means your session is tracked, but you are not personally identified. However, certain types of cookies allow us to retain your data—for example, when you fill out online forms. These types of cookies are only sent to your browser if you have given consent to store this information.
Financial Data: collected when payment is made in the online store.
Communication Data: includes written information entered while purchasing in the online store, as well as communication between Katino Namai and the Client via email or regular mail.
Purchase and Service Data: includes information related to products purchased from Katino Namai or services provided by Katino Namai, such as delivery information for products bought through the online store, inquiries, and complaints.
When processing Client data, Katino Namai acts in accordance with applicable laws and implements necessary technical and organizational measures to ensure the security of Client data, prevent unauthorized processing, restrict access by third parties, and prevent data disclosure.
Client data is processed only within the European Union.
- Purposes of Client Data Processing
To provide quality services and manage relationships with clients. Client data is processed to:
Fulfill contracts with the Client (e.g., product purchases).
Send marketing materials, offers, or other communications with the Client’s consent, and update Client data at the Client’s request.
Protect the legitimate interests of both the Client and Katino Namai, review the quality of services, and provide evidence of actions related to product sales and services (e.g., using written electronic records).
Offer additional services to the Client, conduct market analysis and statistics. For this purpose, Katino Namai may offer services from its partners, including personalized offers based on the Client’s consent or to provide the best service for the Client.
Conduct Client surveys, perform market analysis, compile statistics, and organize promotions, based on the legitimate interests of Katino Namai to improve or develop new services, the online store, or based on the Client’s consent.
Ensure proper service delivery.
Improve technical systems, IT solutions, and the online store interface for different devices, including testing and maintenance, based on the legitimate interests of Katino Namai.
Provide proof and justification for claims based on contract obligations or other legal requirements (e.g., accounting, distance selling regulations) or on the legitimate interests of Katino Namai (e.g., legal claims, requests).
Receive payments via payment service providers. To receive payments for products or services, Katino Namai is entitled to redirect the Client to a bank’s webpage through the payment service provider.
- Providing Offers to Clients
If the Client consents, Katino Namai sends personalized offers and newsletters. Direct marketing may be based on an analysis of the services used or products purchased by the Client. Offers may be sent using the Client’s contact information with their consent or by other lawful means.
Profile analysis is a process of processing personal data in which the Client’s interests, place of residence, personal preferences (e.g., pet-related products), and other relevant information are analyzed. Profile analysis is used to send marketing offers tailored to the Client.
Katino Namai has the right to conduct such analysis if there is a legitimate interest, in compliance with legal obligations, in the context of a contract, or with the Client’s consent. Profile analysis has no legal consequences for the Client. The purpose of this analysis is to offer the Client the most relevant services, including products of interest.
Katino Namai may also process Client data to enhance the usability of online services, for example, by displaying shopping history, personalized offers, and other customized features in the online store. Additionally, Katino Namai may collect statistical data about the Client’s purchases and analyze other data, such as place of residence, age, and related information.
- Provision of Client Data
Client data may be shared with authorities that are legally entitled to access such data, such as law enforcement agencies and supervisory authorities, including the Consumer Protection Service.
Katino Namai may also disclose Client data to third parties providing services to Katino Namai. These third parties may include Katino Namai partners responsible for tasks such as order fulfillment, transportation, online store website and content management, and marketing-related services.
In cases where you have shared personal data related to inquiries or requests for information about products or services provided by one of our business partners, we may also share this information with partners involved in product supply and warranty services.
Katino Namai may provide data to authorized persons only if disclosure is necessary and based on a legitimate interest.
- Data Retention
Client data is not processed for longer than necessary. Retention periods may depend on contracts (with the Client), the legitimate interests of Katino Namai, or applicable laws (e.g., accounting regulations, distance selling rules, veterinary service provisions, and other legal requirements).
- Rights of Private Clients
Private Clients have the following rights regarding the processing of their personal data by Katino Namai:
To submit a request to correct inaccurate personal data if the data is incomplete, incorrect, or has not been provided. Consent can be withdrawn by sending a request to brigita@katinonamai.lt.
To restrict the processing of their personal data in accordance with applicable laws, including cases where the Client requests correction or deletion of personal data, and Katino Namai evaluates whether the request can be fulfilled.
To request the deletion of personal data, for example, if the data is processed based on consent and the Client withdraws that consent. Deletion cannot be requested if the personal data is processed on other legal grounds, such as for the performance of a contract or compliance with a legal obligation.
To receive their personal data that they have provided and that is being processed based on consent or contract, either in written or electronic form, or, if technically feasible, to transfer their data to another service provider (right to data portability).
To receive information on whether Katino Namai processes their personal data and to access that data.
To object to the processing of their personal data if the processing is based on the legitimate interests of Katino Namai, for example, profile analysis to offer products tailored to the Client.
To file a complaint with the State Data Protection Inspectorate (www.ada.lt) regarding personal data processing if the Client believes their data is being processed unlawfully or in violation of applicable law.
To exercise any of the above rights, please submit a request using the contact details provided below. It is important to include a copy or photo of an identity document with your request. This ensures that we can verify you are the data subject and that your request is legitimate.
- Ensuring Data Security in the Online Store
The Katino Namai website implements necessary measures to protect the integrity, accuracy, and privacy of personal data collected on the site. We take reasonable precautions to protect information from loss, misuse, or alteration. Data protection requirements are periodically reviewed and updated as needed. Access to your information is granted only to authorized personnel.
- Our contacts
If you have any questions regarding these Terms or wish to exercise any of your rights, please contact us. You have the right to reach out to Katino Namai regarding any matters related to the processing of personal data using the contact details provided on our website www.katinonamai.lt. Private clients may contact the designated Data Protection Officer at brigita@katinonamai.lt.